Quality Assurance

Spiral is driven by customer service and quality.  We standardize processes on the basis of continuous improvement.

We work with customers to develop metrics that are clear and refined over time.

Quality Objectives
· Approach 100% on time delivery
· Prevent quality escapes
· Increase productivity
· Minimize customer returns and complaints
· Process non-conformities efficiently 
· Train and inform employees
· Improve throughput

Quality Policy
Spiral is focused on exceeding customer expectations by increasing product quality, meeting delivery schedules, and providing timely and accurate information to customers.

Spiral continually enhances the flexibility and productivity of the organization by implementing documented processes, educating and informing employees, and providing the infrastructure to ensure product conformity to meet customer satisfaction. 

The Spiral Quality Management System is reviewed for continued effectiveness, which is evaluated through quality metrics, internal audits, management reviews, customer feedback, and throughput.

Spiral’s Quality Management System provides the foundation for our organization’s long-term sustainability and growth.  

Certifications: